John White wrote:
My Drobs S just attempted a firmware update. Now my drobo is in a reboot loop, and therefore unusable.I sent an email support request in to Drobo, and I'm awaiting a response.
Can you tell us how long it took from the time you sent your message until you got a non-automate response?
I entered my request about 6 hours ago, automated response was quick. I'll keep you posted on the delay for a real response.
This leads to the question, are most drobo users "consumers" or IT professionals? The automated system only makes sense for the former (who tend to ignore knowledge bases), and just an aggravation for IT pros.
